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Lifetime Warranty


We are so confident that our hammocks are made to the highest standards that we offer a lifetime warranty! 

If the product does not perform as was designed to, we'll replace it! 

Please note that this warranty covers the lifetime of the hammock. 

What is covered:

  • Any manufacturing defect 
  • Any physical flaw that causes interruption in normal use 

Unfortunately, we cannot cover:

  • Normal wear and tear 
  • Sun damage (leaving your hammock out in the sun for extended period may cause deterioration) 
  • Damage caused by improper use
  • Damage caused by animals, sharp objects or burns 

 

How to claim 

We want to solve your problem as quickly as possible, so you can get back to relaxing. Please

  1. Send us an email at support@umberearth.com
  2. Attach a photo and short description of the defect 
  3. Mention your order number and name